Reviewing all the conversations with your leads and customers from Slack:
Go to your Slack platform.
Use the search box located at the upper-right-hand-corner of the page to directly search for the name, email address, conversation keyword, or channel name of the customer/lead.
Click on “Jump” to see the entire conversation history with the lead or the customer.
All the keys so that you can interact serenely with your customers and prospects.