Chatting with your customers on Twitter

Now you can chat from Slaask with your leads and customers not only when they are on your site, your mobile app or your Facebook page but also when they are on your company's Twitter account!

Here is how it works:

• When a contact starts a conversation via your company’s Twitter Direct Message box or through Tweets, a conversation is created on your Slaask with all his/her basic info, including website, bio, followers, number of tweets and name.
• When answering a Tweet from Slaask, your answer will be posted back live on Twitter as a Tweet.
• When answering a Direct Message from Twitter through Slaask, your answer will be posted back live on Twitter as a Direct Message.
• On the contact end, the messages will look the same as if they were directly posted from Twitter.
• You can reply live from Slack, but the amazing thing we implemented at Slaask is the fact that you can also ‘like’ and ‘retweet’ directly from Slaask!

A few recommendations:

• When chatting with your leads and customers while they are on your company's Twitter account, if you delete or edit a message you have already sent from Slack, the message won’t be deleted/edited on Twitter. Thus, we recommend you sing in to your company’s Twitter account to make edits that might include deletions.
• We recommend you adopt specific answering behaviors while answering in Twitter via Slaask. For example,
• Do not post multiple messages in a row.
• Avoid using more than 140 characters while answering.
• When you see “Thanks for the follow,” you should know that these types of messages are usually sent automatically to everyone who has followed the person, so there is no need to reply.

Here are more details:

• Your reply can include texts, images (.gif, .jpg, .png, etc.) and emojis.
• On your end, if multiple team members chat in a conversation, there will be no distinction between the personal identities of the team members on the Twitter end: they will be seen as one single entity.
• As usual, if you add "@your-teammate-username" at the very beginning of your message, the message will be sent as an internal message and will not be shown on Twitter.
• Even when your team/your live chat is offline, if a lead sends you a message on Twitter via tweet or Direct Message, a conversation will still be created in your Slaask, and your team member will be able to answer it when he/she comes back online.
• Your team member’s first response time for messages sent on Twitter won’t be counted in the Analytics page.

How to integrate Twitter with Slaask?

1. Sign in to your company's Twitter account on twitter.com.
2. Go to slaask.com and click on Sign in in the top right-hand corner of the website.
3. Select Deploy from the bottom the left-hand side menu.
4. Select the Twitter tab.
5. Click on the Connect your Twitter account button.
6. You will see that your company’s Twitter account has been successfully connected to Slaask.
7. Test the Twitter connection by sending a message from your company’s Twitter account; you should receive this message in Slack in real time. :)