Returning visitors

Returning visitors

Written by  Alex L.
Last update:  Friday, Nov 29, 2019

If a visitor with whom you have already chatted returns to your website hours or even days after the initial conversation took place, you will be able to resume the conversation with them in the same Slack channel, like magic! However, there are two specific exceptions, where a new conversation would be created:

  • If the visitor has cleared their browsing data (cookies and other site/plugin data) since the last chat took place.
  • If the visitor is using their web browser in private mode.


Everything related to your chatbox

14 articles in this category.
Written by Alex L., Rémy Haingue and Grace Williamson.