Managing your business’s status with scheduling

What is scheduling?

There are two categories of scheduling at Slaask: scheduling for your live chat, and scheduling for each of your team members.

Scheduling for your live chat

If your company has regular working hours, you can set up your Slaask brand to respect these hours.

Slaask scheduling is especially handy for that. On the scheduling page, you can define when your live chat is On and when your live chat is Off, which will establish when your visitors can have access to you via live chat or not.

After organizing your scheduling page, your live chat will turn on/off automatically based on your working hours.

Scheduling for each of your team members

If you have part-time staff, or team members spread out all over the world, or if you need to cover any other specific case, you can set up scheduling for each of your team members.

You can easily arrange team member schedules so that everyone can better cooperate with each other in order to better serve your leads and customers!

Once your team members' schedules have been defined (and they can define them by themselves), if a team member is outside of their designated schedule range, he or she will not be invited to join new conversations.

How to set up scheduling?

You can define a schedule for each brand you have, but you can also define a schedule for each of your team members if you'd like. 

To define a schedule for any of your individual Slaask live chats

1. Go to your Slaask account by signing in from slaask.com.
2. Select the “Personalization” section and click on “Customize your-widget-name”.
3. Then, click on the “Schedule” button in the upper right-hand corner.
4. Configure a time zone and a schedule, then click "Save schedule".

To define a schedule for a team member

1. Go to your Slaask account by signing in from slaask.com.
2. Select the “Team” section on the left panel.
3. You should see "Create schedules" or "Edit schedules" on your team list. Click here.
4. Configure a time zone and a schedule for each team member, then click, "Save schedule".

Note that if you are an admin, you can set up all team member's schedules. If you are not, you can only manage your own.

4 use cases

• When Slaask's livechat schedule is on and when a team member's schedule is off, live chat cannot occur.
• When Slaask's livechat schedule is off and when a team member's schedule is on, live chat cannot occur.
• When Slaask's livechat schedule is off and when a team member's schedule is off, live chat cannot occur.
• When Slaask's livechat schedule is on and when a team member's schedule is on, a live chat can occur.

When should you schedule your brand to be in offline mode?

To improve your customer experience, we suggest you schedule your brand to switch into offline mode when your team is unavailable, such as on weekends or at lunch time during workdays. By doing so, your leads/customers can still reach you, as a generic message and a simple form will be shown in the chatbox, asking for an email address and a message/request. :) 

How can you control your live chat status?

In short, your live chat status is defined in 3 different ways:

• Scheduling your live chat.
• Using a Live or a Delayed chat mode.
• Automatically detecting a team member’s presence.

If you want to turn your live chat off, regardless of how it was turned on, you can do so using one of these three ways.

However, if you want to turn your live chat on, you'll have to do so in the same way you turned it off.