I know you’ve probably already had a look at our Analytics section since you’ve been part of the Slaask family, but have you checked it out recently? See any changes? There have been a lot of ‘em!
We’ve updated the whole Analytics section, to make it a lot easier to use, and to group all of the Slaask analytics together. In this new update, you have direct access to Conversation analytics, Team analytics, Contact satisfaction analytics, Knowledge base analytics, and the possibility to export certain analytics.
We have added, among other things, a new Team analytics page, which allows you to keep a close eye on your team’s performance. For any team member, you’re able to get an overview of their average response time, their average resolution time, the number of resolved and unresolved conversations, and their average CSAT.
The new Contact satisfaction analytics have also been optimized, to allow you to have an overview on all Survey results. The user-friendly interface makes it easy to understand and even simpler to use.
I hope you enjoy this update! Let us know in the chat if you have any questions or comments!